The Art & Science of Apology
Learn the 5 essential ingredients of an effective apology - or you'll be sorry.
Apology Outline
Apology Worksheet
The Art & Science of Apology
Overview
The 3 Phases of an Apology
I. Recognition & Reflection
1. Regret
2. Responsibility
3. Repentance
4. Repair
5. Request
A Real Life Example
Reconciliation & Restoration